All Tangible Benefit staff operate to the following Peace of Mind Pledge

Tangible Benefit understands the importance of getting it right first time. We understand the impact it can have on your business if something does go wrong. We will go that extra mile to ensure faults or issues are resolved as quickly as possible. We will take full responsibility for what we do for you and we will take pride in doing it.

We will not sell you a product just to help us achieve our targets, because we understand the financial pressures businesses are under. We prefer to offer our experience, expertise, advice and support when the time is right for you. You will remember the service you got from us, not the sales pitch.

We will constantly strive to offer best value solutions and a price where our clients will see a return on their investment.

We will reward the loyalty of existing clients rather than offering the best deals only to new clients. That only seems fair to us.

We will strive to ensure that our billing is accurate, clear, simple and transparent and delivered in a way that suits you. And we will offer you a range of convenient and flexible payment options.

We limit the number of accounts each account manager can look after. We want to ensure that you receive the highest level of service quality.

We recruit experienced account managers with a strong service ethos. We empower all our team members with the ability to make commercial decisions, ensuring that you receive fast, efficient, client-focused service delivery.

We will respond to written correspondence within seven days. If you call us and the person you wish to speak to is available, we will put you straight through. Otherwise, a member of the team will take a message and we will get back to you. You will never be put on hold, nor will we put you through to voicemail.

Tim Trotman	Geoff Broadhurst	Ben Cranham
Owner & Director	Owner & Director	Sales Director