Tangible Benefit has accreditation in place with most of the Tier 1 manufacturers including HP, Dell, Lenovo, IBM and Citrix and we must meet the manufacturers on-going requirements to maintain this status. These requirements include a focus on product knowledge - technical and business, on-going sales support, and set volumes of business month by month.

As well as accreditation, the quality processes that Tangible Benefit adheres to ensure that we maintain the highest levels of on-time and clean-invoice deliveries. We continue to review these processes to ensure that we continue to improve our enviable customer retention and satisfaction levels.

Tangible Benefit operates with a number of quality assurance directives in place for all the processes involved from beginning to end when considering any client business.

Tangible Benefit adds an extra step in the delivery chain to ensure client satisfaction. Account managers will take receipt of and confirm the right equipment has been despatched from supply before shipping on to the client.

With any warranty issues, the business operates to maximise client satisfaction. Our account management structure with the manufacturers will swiftly put the wheels in motion, should there be any failures. Where possible, we will collect the goods and offer a replacement or we will chose the fastest route to customer satisfaction. To back up the warranty offerings of the manufacturer, Tangible Benefit also have its own on-site technical engineers who will, assess and offer a resolution on the failed equipment.